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As insurance professionals we commit to live by a high standard of ethics. We reaffirm that commitment every day in the work we do. The art of negotiating is a skill used by many insurance professionals. Balancing the tenets of effective negotiating skills along with high ethical standards ensures that those outcomes truly benefit both parties.
The role of claims professional requires us to negotiate loss settlement of claims and resolution of lawsuits. This presentation will identify what ethical interactions are required for claims professionals and contrast that with time proven negotiating skills, to ensure that the highest standards of professional conduct are met in every interaction.
Meet the presenter, Mike Koscielny. He is the founder of Born2Lead, LLC, where he’s on a mission to build bold, confident leaders for tomorrow. With more than 45 years in the insurance world, he’s seen it all, and now shares those lessons through workshops, coaching, and his book Born2Lead: Lessons in Leadership, published in 2023 and read on 5 continents. Mike also teaches for Marquette University’s undergrad RMI program and The University of Olivet’s MBA program and speaks nationwide, known for blending humor, real-world wisdom, and a passion for helping people grow. When he’s not mentoring future leaders, you can find him in suburban Chicago with his wife, Deborah, and their three dogs, Wiley, Teddy, and Kevin, who keep him humble (and entertained).