Benchmarking is the process of continuously measuring and comparing one’s business processes in leading peer organizations and industry best practices to obtain information that will help the organization identify and implement improvements. Most insurance carriers recognize the financial impact of subrogation recoveries on overall financial performance as a key strategic initiative; however, until recently, there was never a benchmarking study dedicated just to the field of subrogation.

  • Since NASP is committed to meeting the needs of professionals working in the field of subrogation, NASP has created a Benchmarking Committee to develop survey questions and identify lines of business and areas to be analyzed. NASP has also retained a third party to collect and normalize the (anonymous) data for the NASP report NASP’s Benchmarking Studies help to identify realistic and achievable targets and best practices needed to improve. Each Study is comprised of the following:

    Executive Summary

    A profile of participants and a snapshot of the Study’s results.

    Analysis of Subrogation Philosophies and Practices

    Personnel benchmarks, organizational practices, service level standards and operating practices.

    Analysis of Subrogation Performance by Line of Business

    Analysis of net subrogation results by participants’ size.

    Analysis of Subrogation Performance by State

    Analysis of gross and net recovery results by state, noting negligence laws.

    Best Practices Summary

    Hints provided by participants, which summarize their best practices for subrogation performance.
  • Benchmarking Definitions

NASP Conferences

  • April 23, 2020

    NASP 2020 Spring Conference

    Nashville, TN
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  • November 15, 2020

    2020 Annual Conference

    San Diego, CA
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  • March 25, 2021

    NASP 2021 Spring Conference

    Amelia Island, FL
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NASP Webinars

  • April 7, 2020

    Navigating Nonstandard Recoveries

    Auto . Webinars
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  • April 28, 2020

    The Insurance Professional’s Deposition – From Prep to Dep

    General . Webinars
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