This webinar explores how subrogation adjusters can embrace an entrepreneurial mindset to drive innovation and efficiency within their organizations. It emphasizes the importance of adjusters identifying process improvements, leveraging technology, and proposing creative solutions to enhance recovery outcomes and client satisfaction. Practical advice includes fostering a culture of innovation by encouraging adjusters to take ownership of their workflows, think critically about claim strategies, and collaborate across departments to solve complex issues. By embracing their role as intrapreneurs, subrogation adjusters can help propel the company toward greater success while continuously improving their own skills and career growth.
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Cortney Helfrich is the Chief Personnel Officer (CPO) at Wilber Group, a leading subrogation agency recognized as a certified Best Place to Work for five consecutive years. Cortney is dedicated to fostering a vibrant team culture that prioritizes employee engagement and professional development, as well as attracting young professionals into careers in insurance. With over 16 years of experience in the insurance industry, Cortney is a passionate advocate for advancing professional growth within the subrogation sector. She regularly shares her expertise on insurance, recovery management, and leadership as a sought-after speaker at national conferences hosted by organizations such as Women in Consumer Finance, RISE Professionals, ACA, InsideARM, and NASP. Cortney's accomplishments have earned her several accolades, including Women Empowering Executive 2024, the Athena Women’s Leadership McLean County 2023 award, the 'Helping Members Succeed' Award, and the title of Speaker of the Year.