Strategic Plan

Goal 1: Education

Outcome:

Provide quality programs and conferences to educate subrogation professionals to assist in maximizing recoveries and establishing best practices.

Objectives:

  • Develop and promote exceptional educational programs and conferences.
  • Present benchmarking and best practice benefits.
  • Use technology to maximize accessibility to specialized education.
  • Identify and respond to industry’s educational needs.

Goal 2: Promote Awareness & Value of Subrogation

Outcome:

Enhance the stature of subrogation by informing key audiences of its value.

Objectives:

  • Establish NASP as the “Voice of Subrogation” to the public, government and other organizations.
  • Assist members to promote the importance of the benefits of subrogation.
  • Employ PR statements applauding positive subrogation stories in the news.

Goal 3: Advocacy

Outcome:

Strengthen the voice of NASP on industry, legislative and professional issues.

Objectives:

  • Advocate for positive outcomes for the subrogation industry.
  • Maintain and expand industry relationships.
  • Further develop alliances with other claim-focused associations.
  • Liaison with regulatory and compliance agencies.

Goal 4: Communications & Publications

Outcome:

Provide information to the members through publications and electronic resources.

Objectives:

  • Publish the Subrogator magazine and maintain an online database of articles.
  • Promote NASP, its events and successes.
  • Utilize technology to maximize accessibility of information for members.
  • Facilitate the exchange of information among members.
  • Leverage social media for maximum impact.

Goal 5: Member Services

Outcome:

Enhance and expand member services to meet membership needs.

Objectives:

  • Maintain superb customer service.
  • Enhance and promote member services, resources and benefits.
  • Support and promote the Certified Subrogation and Recovery Professional (CSRP) designation.
  • Maintain strong marketing activity.

Goal 6: Infrastructure

Outcome:

Maintain the effectiveness of the organization through efficient staffing and governance operations.

Objectives:

  • Maintain an effective and productive staff and governance operation.
  • Protect and expand revenue.
  • Maintain considered investment strategy.
  • Spend smartly and for an organizational benefit.
  • Develop a reserve fund of no less than 50% of annual expenses.
  • Assess the governance operations of the Board and Committees on a periodic basis.